Customer Support

Definition of Customer Support

Services provided by a company to help customers resolve issues and improve their experience.

Explanation of Customer Support

Customer support refers to the services provided by a company to assist customers in resolving issues, answering questions, and improving their overall experience with a product or service. Effective customer support is crucial for maintaining customer satisfaction and loyalty. It can be delivered through various channels, such as phone, email, live chat, social media, and self-service portals. Customer support teams are trained to handle a wide range of inquiries, from technical problems to billing questions. Providing timely and helpful support can enhance customer trust and foster long-term relationships. Investing in robust customer support systems and training is essential for delivering exceptional service and driving business success.

This dictionary entry was written by

Per-Gulbrand Peter Braathen

With a foundation in doctoral-level research, Per-Gulbrand Peter Braathen is a seasoned expert in the areas of marketing, branding and communication. His proficiency extends to marketing management, branding and communication strategy. Braathen's experience is underscored by his rich background from various industries, including entertainment. A distinguished alumnus of the USC Marshall School of Business, Braathen boasts a Master of Science in Marketing, complemented by a Graduate Certificate in the Business of Entertainment from the USC School of Cinematic Arts as well as two undergraduate Bachelor degrees from the esteemed University of Southern California.