Knowledge Base

Definition of Knowledge Base

A centralized repository of information, such as FAQs, guides, and articles, designed to help users find answers and solve problems.

Explanation of Knowledge Base

A Knowledge Base is a centralized repository of information, resources, and documentation that provides users with answers to common questions, troubleshooting tips, and detailed explanations about products, services, or topics. Knowledge bases are typically used by businesses to support customers, employees, and partners, offering self-service access to valuable information. They can include articles, FAQs, how-to guides, video tutorials, and other forms of content. A well-organized and comprehensive knowledge base helps reduce the need for direct support, improve user satisfaction, and increase efficiency. By providing easily accessible information, businesses can empower users to find solutions quickly and independently. Creating and maintaining a knowledge base involves regularly updating content, ensuring accuracy, and organizing information in a user-friendly manner. Analytics and feedback tools can help businesses understand user behavior and identify areas for improvement, enhancing the overall effectiveness of the knowledge base.

This dictionary entry was written by

Per-Gulbrand Peter Braathen

With a foundation in doctoral-level research, Per-Gulbrand Peter Braathen is a seasoned expert in the areas of marketing, branding and communication. His proficiency extends to marketing management, branding and communication strategy. Braathen's experience is underscored by his rich background from various industries, including entertainment. A distinguished alumnus of the USC Marshall School of Business, Braathen boasts a Master of Science in Marketing, complemented by a Graduate Certificate in the Business of Entertainment from the USC School of Cinematic Arts as well as two undergraduate Bachelor degrees from the esteemed University of Southern California.