Quality Management

Definition of Quality Management

The coordinated activities to direct and control an organization regarding quality.

Explanation of Quality Management

Quality management is the process of overseeing all activities and tasks needed to maintain a desired level of excellence in products or services. This includes establishing quality policies, objectives, and procedures, as well as implementing and monitoring quality control measures. Quality management encompasses several key components, such as quality planning, quality assurance, quality control, and continuous improvement. Effective quality management ensures that products or services meet customer expectations, comply with regulatory requirements, and enhance overall business performance. Businesses use various tools and methodologies, such as Total Quality Management (TQM), Six Sigma, and ISO standards, to implement quality management systems. By focusing on quality management, companies can improve customer satisfaction, reduce costs, and achieve long-term success.

This dictionary entry was written by

Per-Gulbrand Peter Braathen

With a foundation in doctoral-level research, Per-Gulbrand Peter Braathen is a seasoned expert in the areas of marketing, branding and communication. His proficiency extends to marketing management, branding and communication strategy. Braathen's experience is underscored by his rich background from various industries, including entertainment. A distinguished alumnus of the USC Marshall School of Business, Braathen boasts a Master of Science in Marketing, complemented by a Graduate Certificate in the Business of Entertainment from the USC School of Cinematic Arts as well as two undergraduate Bachelor degrees from the esteemed University of Southern California.